Bespoke Design Services (6)
At Phoenix Systems, we understand that when you recommend a partner to your clients, you’re extending your own reputation. That’s why we’ve built a process that mirrors the same level of craftsmanship and care you bring to every home. From the first discovery meeting to the final walkthrough, we ensure your clients feel supported, understood, and inspired—delivering integrated solutions that elevate their lifestyle and reflect the ‘bespoke’ nature of your builds.
Our team becomes an extension of yours. Builders are equipped with a dedicated account resource and a curated directory of key contacts—Sales, Design, Technical Support, Scheduling and Billing—ensuring direct access and streamlined communication throughout the project. With clearly defined scopes, hand-selected technical teams, and proactive coordination, we remove friction from the process, allowing you to focus on what you do best: building exceptional homes.
“We extend your craftsmanship into the connected home–where bespoke design and intelligent technology come together to elevate your client’s vision with precision and care”–Shawn Simpson, Owner
Design — Infrastructure — Home Automation & Networking — Life Safety & Security — Micro-LED Walls — Audio/Video Solutions — Indoor/Outdoor Lighting & Shading — Energy Efficiency — Outdoor Living

The Precision Seven Process is Phoenix Systems’ Signature Client Journey from Vision to Reality

At Phoenix Systems, we believe technology should elevate the way you live—beautifully, intelligently, and seamlessly. That’s why we’ve developed the Precision Seven, a curated seven-phase experience that transforms your Client’s aspirations into a ‘bespoke’ smart home solution. Every step is designed to ensure clarity, confidence, and craftsmanship.

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Step 1- Discovery & Design Studio Experience

The Client journey begins at our Design Studio, where inspiration meets innovation. Through immersive demonstrations and thoughtful dialogue, we uncover lifestyle, preferences, and budget—laying the foundation for a solution that’s uniquely theirs.

Step 2- Proposal Development & Presentation

Our Sales Consultant and Custom Designer collaborate to translate the Client vision into a tailored proposal. In a dedicated presentation meeting, we walk through every detail with key decision-makers, ensuring alignment and clarity before moving forward.

Step 3- Scope of Work & Project Launch

We define the project through a comprehensive Scope of Work (SOW), detailing inclusions, constraints, and success criteria. Once approved, the project is set in motion with a confirmed payment schedule and timeline—marking the transition from planning to execution.

Step 4- Kick-Off & Rough Phase

Thirty days prior to the Rough phase, we finalize logistics and host a Project Kick-Off Meeting. Our expert technicians begin infrastructure installation, followed by a rigorous Quality Control check to ensure every element meets our standards.

Step 5- Trim Phase & Final Prep

As construction progresses, we refine installations and prepare for final integration. A second Quality Control visit ensures readiness, and a builder check-in confirms the timeline for the final installation phase.

Step 6- Installation & System Activation

The selected technologies are installed and programmed for seamless integration. A final Quality Control check is followed by a personalized walkthrough and tutorial, empowering the Client to confidently navigate their new smart home system.

Step 7- Project Wrap-Up & Ongoing Support

We conclude with a final builder check-in and a Project Wrap-Up meeting to address any refinements. Our Sales Administration team follows up to ensure satisfaction and schedules a six-month check-in—reinforcing our commitment to lasting excellence and support.

Contact Our Bespoke Team
Bespoke Triad
Our Bespoke Support Team
At Phoenix Systems, our Bespoke Design Services are powered by a seamless collaboration between our Custom Integration System Designer, Technical Trainers, and Project Manager.
This trio works in harmony to ensure every project is thoughtfully designed, expertly installed, and meticulously delivered. Our Designer help craft personalized technology solutions tailored to each client’s lifestyle and space, while our Project Manager oversees every phase of installation—conducting quality control checks and coordinating with builders and trades to ensure flawless execution. Supporting our technicians at every step, our Technical Trainers provide hands-on and virtual education, meeting each team member where they are in their learning journey to build confidence and consistency.
Together, these roles form the backbone of our commitment to excellence, ensuring that every bespoke project—no matter the location—is delivered with precision, care, and the signature Phoenix touch.

Brian Phillips, Custom Integration System Designer

As a key member of our Bespoke Design Team, Brian blends technical expertise with creative vision to deliver personalized smart home solutions that elevate the way our clients live. From audio/video and lighting to security and automation, Brian ensures every system is thoughtfully designed to complement the architecture and lifestyle of each space.

Working in close collaboration with our sales team, Brian conducts onsite consultations to assess project needs, review scopes of work, and align technology solutions with client expectations. In addition to supporting local projects, Brian also provides virtual design support and consultation to our remote offices, ensuring consistency and excellence across all Phoenix Systems regions.

Alan Hawkins, Technical Trainer

Alan plays a vital role in empowering our field teams through hands-on training and ongoing education. With a deep understanding of current and emerging technologies, Alan is passionate about helping technicians grow—meeting each team member where they are in their knowledge journey and guiding them toward mastery.

Supporting all Phoenix Systems locations, Alan delivers in-person and virtual training sessions, travels to job sites to assist with complex installations, and ensures our showroom technologies are functioning at their best. Whether introducing new systems or reinforcing foundational skills, Alan is committed to building confidence, consistency, and excellence across our technical teams.

Adam Grantham, Project Manager

Adam plays a critical role in ensuring that every Phoenix Systems project is executed with precision, quality, and care. As a dedicated Project Manager, Adam oversees installations from rough-in to final walkthrough, ensuring each phase aligns with the defined scope of work and meets our high standards of craftsmanship.

With a sharp eye for detail, Adam conducts thorough quality control checks at key milestones—rough, trim, and final—to ensure systems are installed correctly and ready for client handoff.  He also serves as a vital liaison between our team, site builders, and other trades, ensuring seamless communication and coordination on the job site.

Always ready to go where needed, Adam supports bespoke projects across all Phoenix Systems regions, traveling as necessary to provide hands-on project management and uphold the consistency and excellence our clients expect. As another set of eyes and ears in the field, Adam is committed to supporting our technicians and ensuring every project reflects the Phoenix standard.

Our commitment to:
Precision
· Transparency
· Post-installation care
Ensures every project is delivered with the same excellence your clients expect from you.

Learn More About Bespoke

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