Bespoke Design Services (6)

Your Bespoke Smart Home Design: Crafted for the Way You Live

Stop Buying Smart Gadgets. Start Designing a Smart Home.
You’re not just building or renovating a house; you’re creating a home—a personal sanctuary designed around the way your family lives, works, and relaxes. Technology should enhance this vision, not complicate it.

At Phoenix Systems, we specialize in delivering ‘Bespoke’ Smart Home Solutions that are truly integrated and effortless. We don’t install generic gadgets; we design and implement a unified, intelligent system that is completely tailored to your lifestyle, your design aesthetic, and your future needs.

Your project’s success is our mission, shaped by expert design, empowered by meticulous training, and perfected through precision management.

“We extend your craftsmanship into the connected home–where bespoke design and intelligent technology come together to elevate your client’s vision with precision and care”–Shawn Simpson, Owner
Design — Infrastructure — Home Automation & Networking — Life Safety & Security — Micro-LED Walls — Audio/Video Solutions — Indoor/Outdoor Lighting & Shading — Energy Efficiency — Outdoor Living

The Precision Seven Process is Phoenix Systems’ Signature Client Journey from Vision to Reality

At Phoenix Systems, we believe technology should elevate the way you live—beautifully, intelligently, and seamlessly. That’s why we’ve developed the Precision Seven, a curated seven-phase experience that transforms your aspirations into a ‘bespoke’ smart home solution. Every step is designed to ensure clarity, confidence, and craftsmanship.

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Step 1- Discovery & Design Studio Experience

The Client journey begins at our Design Studio, where inspiration meets innovation. Through immersive demonstrations and thoughtful dialogue, we uncover lifestyle, preferences, and budget—laying the foundation for a solution that’s uniquely yours.

Step 2- Proposal Development & Presentation

Our Sales Consultant and Custom Designer collaborate to translate the Client vision into a tailored proposal. In a dedicated presentation meeting, we walk through every detail with key decision-makers, ensuring alignment and clarity before moving forward.

Step 3- Scope of Work & Project Launch

We define the project through a comprehensive Scope of Work (SOW), detailing inclusions, constraints, and success criteria. Once approved, the project is set in motion with a confirmed payment schedule and timeline—marking the transition from planning to execution.

Step 4- Kick-Off & Rough Phase

Thirty days prior to the Rough phase, we finalize logistics and host a Project Kick-Off Meeting. Our expert technicians begin infrastructure installation, followed by a rigorous Quality Control Check to ensure every element meets our standards.

Step 5- Trim Phase & Final Prep

As construction progresses, we refine installations and prepare for final integration. A second Quality Control visit ensures readiness, and a builder check-in confirms the timeline for the final installation phase.

Step 6- Installation & System Activation

The selected technologies are installed and programmed for seamless integration. A final Quality Control check is followed by a personalized walkthrough and tutorial, empowering the Client to confidently navigate their new smart home system.

Step 7- Project Wrap-Up & Ongoing Support

We conclude with a final builder check-in and a Project Wrap-Up meeting to address any refinements. Our Sales Administration team follows up to ensure satisfaction and schedules a six-month check-in—reinforcing our commitment to lasting excellence and support.

Contact Our Bespoke Team
Bespoke Triad

Our Bespoke Support Team

At Phoenix Systems, our Bespoke Design Services are powered by a seamless collaboration between our Custom Integration System Designer, Technical Trainers, and Project Manager.
This trio works in harmony to ensure every project is thoughtfully designed, expertly installed, and meticulously delivered. Our Designer help craft personalized technology solutions tailored to each client’s lifestyle and space, while our Project Manager oversees every phase of installation—conducting quality control checks and coordinating with builders and trades to ensure flawless execution. Supporting our technicians at every step, our Technical Trainers provide hands-on and virtual education, meeting each team member where they are in their learning journey to build confidence and consistency.
Together, these roles form the backbone of our commitment to excellence, ensuring that every bespoke project—no matter the location—is delivered with precision, care, and the signature Phoenix touch.

Brian Phillips, Custom Integration System Designer

Your Personal Technology Architect. Brian blends technical expertise with creative vision to craft a personalized solution. He ensures that every system—from lighting and security to whole-home audio and video—is seamlessly integrated into your home’s architecture and perfectly aligns with your daily routines

Alan Hawkins, Technical Trainer

Your System Mastery Guide. Alan ensures our entire field team is trained on the latest technologies and best installation practices. Crucially, he ensures that when your home is complete, you and your family are fully confident in using your new system, providing post-installation support and education until you are masters of your smart home.

Adam Grantham, Project Manager

Your Installation Perfectionist. Adam oversees every phase of your project, from the initial wiring to the final setup. He conducts thorough quality control checks at every milestone and serves as the vital liaison, coordinating our team with your builder and other trades (like electricians or cabinet makers) to ensure a flawless, stress-free installation on schedule.

Our Commitment to You

We guarantee a level of service and quality that stands apart:

Precision: Your smart home will be delivered with an unwavering attention to detail, installed correctly the first time, and designed for longevity.

Transparency: Clear communication and full visibility into the scope of work, budget, and project timeline—no hidden surprises.

Post-Installation Care: Our relationship doesn’t end when the project is done. We provide continued service and support to ensure your system remains reliable and up-to-date for years to come.

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