Troubleshooting Videos
Frequently Asked Questions
What are your business hours?
We operate Monday through Friday, from 8:00 AM to 6:00 PM EST. Weekend appointments may be available upon request.
Where are you located?
Our headquarters is in Alpharetta, Georgia with location in Orlando, Tampa, and 30-A, Florida– Nashville, Tennessee– Charleston, South Carolina– and Servicing North Carolina and Alabama
Design Center appointments are available by appointment.
What Areas do you service?
What cities do you service?
- Georgia: Alpharetta and Greater Metropolitan Atlanta Area
- Florida: Orlando, Tampa, and the 30-A area
- Tennessee: Nashville and Chattanooga
- South Carolina: Charleston, Greenville, and Hilton Head
- North Carolina: Myrtle Beach
How can I contact your support team?
You can reach us by phone, email, or live chat during business hours. Visit https://phoenixsystems.tv/contact-us/ for more details.
How do I book a service or consultation?
You can schedule online through our booking page or call us directly at (678) 566-2640
What’s your cancellation or rescheduling policy?
We ask for at least 24 hours’ notice for cancellations or changes. Missed appointment fees may apply.
What payment methods do you accept?
We accept all major credit/debit cards and ACH transfers.
Do you offer financing or payment plans?
Yes, financing options may be available depending on the service. Please contact us for details.
Will I receive notifications for recurring payments?
Yes, email notifications are sent on the date of each recurring payment.
How do I update my credit card information?
For security, please call us directly at (678) 566-2640 EXT. 142 to update your payment information.
What is your return/refund policy?
Returns are not accepted. Service refunds are evaluated on a case-by-case basis.
Do your products/services come with a warranty?
Yes, we offer a warranty on selected items and services. Please contact us with questions regarding your products warranty.
What is smart home technology?
It refers to systems and devices—like lighting, HVAC, security, and entertainment—that can be controlled remotely or automatically via apps, voice assistants, or centralized hubs.
How does smart automation work?
Devices communicate using protocols like Wi-Fi, Z-Wave, or Bluetooth. You can automate tasks through schedules, rules, or environmental triggers.
Is smart home technology secure?
Yes, when professionally installed and maintained, smart home systems use encryption, two-factor authentication, and regular updates to ensure security.
What are the main benefits of a smart home system?
- Convenience: Automate routines and manage remotely
- Security: Monitor and respond in real time
- Energy Efficiency: Reduce utility costs through optimization
- Customization: Tailor your environment to your lifestyle
- Property Value: Increase market appeal and home value
Can smart home technology save money?
Yes. Devices like smart thermostats and lighting reduce energy usage, leading to long-term savings.
Is smart home technology suitable for new construction and retrofits?
Absolutely. While new homes allow seamless integration, many wireless solutions are ideal for retrofits without extensive renovation.
Can Phoenix Systems take over my existing security system?
In many cases, yes. Our team will evaluate your current system for compatibility. Contact us to schedule a consultation.
What is this term "low voltage"?
Low voltage refers to systems operating at 50 volts or less, supporting technologies like networking, lighting, audio, and security.
What is "low voltage" used for?
- Structured cabling and networking
- Security systems and surveillance
- Intercom and audio distribution
- Smart lighting and automation
Why do I need low voltage infrastructure?
It is essential for a modern, connected home—providing reliability, scalability, and readiness for future technologies.
How can I tell if Phoenix Systems installed my home’s low-voltage wiring?
Check for a labeled low-voltage panel in a closet, garage, laundry room, or basement. If no label is present, we may still be able to support your system.
What is Z-Wave, and how does it differ from other protocols?
Z-Wave is a low-frequency wireless protocol designed for smart home devices. It reduces interference, offers long battery life, and supports mesh networking for better coverage and reliability.
Can Z-Wave devices work with other smart home platforms?
Yes. Many Z-Wave devices are compatible with platforms like SmartThings, Hubitat, and Home Assistant via a Z-Wave hub.
What types of products use Z-Wave technology?
Z-Wave is commonly used in smart locks, lighting, thermostats, motion sensors, garage door controllers, and leak detectors.
How does home automation work with Z-Wave technology?
Devices use protocols like Wi-Fi, Z-Wave, or Zigbee to communicate. You can automate actions using schedules, scenes, or triggers such as motion detection or time of day.
Why partner with Phoenix Systems for smart home integration?
We offer comprehensive planning, top-tier product selection, and professional installation. Our scalable solutions are designed to enhance living experiences and support long-term value.
What kind of support is available after installation?
We offer ongoing technical support, system updates, service plans, and homeowner education through our Builder Development Team.
